Delivery & Returns
Our delivery policy
We offer a range of UK delivery options, to make the shipping of your order as convenient as possible for you. We currently offer a standard delivery service but will be extending this service to next day in the near future.
You will receive an email or text notification from our delivery partners about your order once it has been dispatched and is on its way to you. This includes keeping you up to date on the expected date and time of arrival.
We use a selection of delivery partners including Royal Mail. We will inform you of the courier when we dispatch your order.
Delivery options for the UK
Orders under £25.00
- £3.50: Standard Delivery (2-3 Days)
- Coming soon: Express Delivery (Next Day)
- Coming soon: Saturday Delivery
- Coming soon: Sunday Delivery
Orders above £25.00
- FREE Standard Delivery (2-3 Days)
- Coming soon: Express Delivery (Next Day)
- Coming soon: Saturday Delivery
- Coming soon: Sunday Delivery
Delivery for the Channel Islands and Isle of Man
Orders under £25.00
- Isle of Man £4.95: Standard Delivery (2-3 Days)
- Channel Islands £4.95: Standard Delivery (2-3 Days)
Orders above £25.00
- Isle of Man £3.50: Standard Delivery (2-3 Days)
- Channel Islands £3.50: Standard Delivery (2-3 Days)
Please note that in most cases, carriers do not operate or deliver during public holidays.
UK Standard Delivery
UK Standard Delivery - Free for orders above £25.00 and £3.50 for orders under £25.00
Standard delivery is typically 2 to 3 days from the moment of dispatch.
We aim to dispatch orders within 2 days of receiving them. Orders received after 1pm on a Friday will not be dispatched until the following week..
UK Express Delivery
Service is coming soon.
UK Express Next Day Delivery - £3.50 for orders above £25.00 and £5.50 for orders under £25.00
Delivery usually next working day. This service includes the United Kingdom mainland and Northern Ireland but excludes the Scottish Highlands.
If we receive and confirm your order before 4.00pm (GMT/BST) Monday to Friday, and you select the Express Delivery option, we will dispatch your order the same day. Delivery should take place the following working day if in the UK Mainland or Northern Ireland, however, please note that Saturday and Sundays are not classed as working days but certain couriers may deliver on Saturdays. For all other areas, a 2 day service will apply.
We will require a signature on delivery.
Channel Islands and Isle of Man
We offer a standard delivery service to the Channel Islands and the Isle of Man. Delivery is usually within 5 working days.
Contact Us
If you have any questions regarding deliveries, please call our Customer Services Team on 0800 702 2536. We're available from 9am - 5pm Monday to Friday. Alternately you can email us at support@minisoshop.co.uk.
You can find our Terms and Conditions by following the link.
Returns Information
We always stand by the quality and safety of the products we supply and the service we offer.
An unwanted product can be returned for a full refund within 28 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 28 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be returned in ‘as new’ condition and in their original packaging.
Only products purchased via this website may be returned using the method outlined below.
We recommend that you receive proof of postage from your chosen carrier as we cannot issue refunds on goods we do not receive. If the reason for return is a change of mind, then you are responsible for the returns cost.
The Returns Process
If you're returning items to us from within the UK follow the 4 simple steps shown below:
Step 1 – Please use the returns note provided -
Step 2 - Place all items you wish to return with the returns note in the parcel and seal.
Step 3 - Attached the returns address to outside using the address on the returns note to the outside of the parcel. If you are using a box from a previous delivery, please ensure any other carrier labels are struck through with a marker pen.
Step 4 - Your parcel is ready to return. Remember to ask your Post Office or courier for proof of postage. Keep this safe until your refund is received .
For high value returns you may wish to organise a Special Delivery, please speak to your local Post Office or courier for advice.
All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.
Something is wrong with my product
You may also return goods that you perceive to be faulty under our Terms and Conditions . It is essential for both hygiene reasons and to allow us to carry out a thorough assessment , that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred , however we reserve the right to refuse an inspection if the products are returned in a state unfit for hand ling .
Please contact our Customer Services Team on 0800 702 2536, if you require any advice and guidance on what needs to happen next. Upon receipt of a faulty item, an inspection takes place. If we agree that the fault falls within our Terms and Conditions, then the item will either be refunded or replaced free of charge.
We reserve the right to reject returned goods which are not returned in accordance with our returns policy, and we may request that before items are returned to you, that you pay for the shipping back to you.
Damaged or incorrect products
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can, so that we can arrange a return or exchange product for you. This should be no later than 14 days from the day after delivery.
For more information, please call our Customer Services Team on 0800 702 2536.
Cancelling or amending an order
If you wish to cancel or change an order, this can usually be arranged as long as the order hasn't yet been dispatched. Providing you haven't received your dispatch email then please call 0800 702 2536 to inform one of our colleagues that you would like to cancel or change the order. To speed up the process, please have your order number to hand before calling.
If the order has been dispatched, you will to wait for receipt of delivery and follow the standard returns process.
Contact Us
If you have any questions about returning an item, please call our Customer Services Team on 0800 702 2536. If available, please always have your order number to hand before calling. We're available from 9am - 5pm Monday to Friday. Alternately you can email us at support@minisoshop.co.uk.