Our contract once you have ordered
When you place an order, you will receive an Order Acknowledgement email confirming that we have received your order. This email does not mean that your order has been accepted. A contract between you and MINISO UK is formed only when we send you an Order Confirmation email confirming that your order has been accepted.
We reserve the right to correct any obvious pricing, product description or availability errors. Where an error affects your order, we will notify you as soon as reasonably practicable and provide a full refund where payment has already been taken.
Prices and payments
Payment will be taken at the time your order is placed using one of the payment methods offered during checkout. As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any). You’ll see all these in your Shopping Basket before you submit an order.
When deciding whether to accept your order we may use certain information about you, including any received from our trusted fraud prevention and payment verification providers. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities. If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
MINISO UK age requirements and order limits
Some of our products have a minimum age requirement and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service. We reserve the right to limit quantities purchased and may refuse or cancel orders which appear to be placed for commercial resale.
Damaged, missing or incorrect orders
We want you to be absolutely satisfied with your product and would recommend that, where practicable, you please inspect your order promptly upon delivery. If items are damaged, incorrect or missing, please contact us within 14 days of recieving your item so we can investigate and resolve the issue.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking page or by logging into your account. If it’s not on its way, you can contact us via email at support@minisoshop.co.uk
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund your purchase as long as it’s unopened and in its original packaging. This option is available for 28 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging. You would have to cover the costs of the return unless the item is damaged, then please contact us at support@minisoshop.co.uk for a pre paid shipping label.
Once we have received the goods back from you, we will give you a refund for the cost of the products within 2-5 working days to your original payment methood.
Refunds can take up to 14 days to be credited to your payment card once we’ve received your returned item
Cancel your purchase:
If you wish to cancel your order with us, please email support@minisoshop.co.uk.
Faulty goods
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, not as described or not fit for purpose, you may be entitled to a replacement or refund in accordance with your legal rights.
To return a faulty product purchased online, please arrange for a return by emailing us at support@minisoshop.co.uk. We aim to respond to all email enquires within 24 hours. Emails are monitored Monday to Friday, between the hours of 10:00am-4:00pm. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
If your item was purchased from one of our MINISO UK stores you will have to take this to a store for a refund as we can not refund store brought purchases online.
Website Availability
Our website may occasionally be unavailable for maintenance or server stability for high demand trading card launches.
MINISO UK Online Gift Cards
Gift Cards can be purchased through the MINISO UK website. Payment for Gift Cards must be made using one of the payment methods accepted during checkout. Promotional discount codes cannot be used to purchase Gift Cards unless expressly stated. Gift Cards cannot be purchased using another Gift Card. Once payment has been successfully processed, the Gift Card will be sent electronically to the recipient's email address provided during purchase.
Gift Cards may be redeemed only on purchases made through the MINISO UK website unless otherwise stated. Gift Cards cannot currently be redeemed in MINISO UK physical stores, If the value of your purchase exceeds the balance of the Gift Card, the remaining amount must be paid using another accepted payment method. Gift Cards are valid for 12 months from the date of purchase unless otherwise stated. Any unused balance remaining after the expiry date will be forfeited.
MINISO UK Trading Cards Terms & Conditions
These Terms & Conditions apply to the purchase of all trading card products sold by MINISO UK through our website. By placing an order for trading cards, you agree to these Terms & Conditions.
Due to the collectible and randomised nature of trading card products, we do not accept returns, exchanges or refunds for change of mind once an order has been delivered. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
If your trading cards arrive damaged, defective or incorrect, please contact our Customer Service Team as soon as reasonably possible after delivery at support@minisoshop.co.uk. We may request photographs of the item and packaging to help us investigate your claim.
To protect our customers and ensure fair access to limited-release products, MINISO UK actively monitors orders for suspicious activity.
We reserve the right to refuse or cancel any order where we reasonably believe:
- automated software, bots or scripts have been used to place an order;
- multiple orders have been placed in an attempt to circumvent purchase limits;
- false, duplicate or misleading customer information has been used;
- an order has been placed for the purpose of resale or commercial distribution; or
- fraudulent or unauthorised activity is suspected.
General
These terms and conditions, and all transactions relating to this website and all non contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
These terms and conditions only cover minisoshop.co.uk. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
minisoshop.co.uk is a trading name of Kouriten Limited, 124 Baker Street, London, W1U 6TY, registered in England No. 11714432, VAT No. GB 323341735.
Terms last updated: 16th July 2026