Terms and Conditions

At minisoshop.co.uk, we love to help all consumers, but if you are buying for a business, please let us know; there are some other terms (and benefits) you should know about.

We’ve tried to keep our Terms and Conditions as clear as possible and give you all the information we can (but not too much) about your online/telesales transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online/telesales shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores.


Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

If you have placed an order by telephone and you don't have an email address, we'll give you the Order Reference Number over the phone and post you a copy of your receipt.

We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.


Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.


Restrictions - age requirements and limits on orders

Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service. You cannot purchase more than 10 of the same item in any single order.


Delivery and installation services

You’ll find all the finer details about our delivery services (including where we deliver to) in our Delivery & Returns section.


Damaged, missing or incorrect orders

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered. Please contact us via the details shown on the Delivery & Returns page.

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the details shown on the Delivery & Returns page.


Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to  exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 28 days after delivery.

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.

If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.

To refund/cancel your purchase:

Please  return the product to one of our stores with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.

Please note: if you’re returning an item you paid for by PayPal, our store can only provide an exchange or gift vouchers but not a refund. To receive a refund for a PayPal purchase, please arrange a return by calling us on 0800 702 2536

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Refunds can take up to 14 days to be credited to your payment card once we’ve received your returned item.

We cannot refund/cancel your purchase:

  1. If you return your product to a store without proof of purchase

  2. There is a contract for services with the product and you have started using the services

  3. The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products

  4. If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed

  5. The goods were a special order to your specification

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.

To return a product you can either:

  1. Take it to a Miniso store (please note, if you’re returning an item paid for via PayPal, the store can provide an exchange or gift voucher but not a refund), OR
  2. Arrange for a return by calling our Customer Services Team on 0800 702 2536 or e mailing  us on support@minisoshop.co.uk .We are available for calls from 9am to 5pm, Monday to Fri. 
  3. Send the goods for return to the following address:
    Returns dept.
    Miniso
    Ealing Broadway
    London
    W5 5JY

Refunds for faulty goods include the applicable delivery charge and you will not be charged for the return delivery. Replacement goods are sent by standard delivery.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as unused non-rechargeable batteries are covered by guarantee for 3 months after delivery.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

Please note: if you’re returning an item you paid for by PayPal, our store can only provide an exchange or gift vouchers but not a refund. To receive a refund for a PayPal purchase, please arrange a return by calling us.

For all returns and after sales service, please contact  our Customer Service Team on support@miniso.co.uk and we will assist you.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

This website

We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover minisoshop.co.uk. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.

Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at https://ec.europa.eu

Minisoshop.co.uk is a trading name of Kouriten Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, registered in England No. 11714432, VAT No. GB 323341735.

Terms last updated: 12th February 2021