Once your order has been processed, you will receive an email with the delivery confirmation and the expected delivery date. The email includes a link to check the progress of your delivery.

If you have not received your order confirmation, this can be arranged by contacting the Customer Care Team who will be able to locate your order and provide the email confirmation. Please contact us at; support@minisoshop.co.uk

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can, so that we can arrange a return or exchange of the product for you. This should be no later than 14 days from the day after delivery. For more information, please call our Customer Services Team on 0800 702 2536.

If you unpack your delivery and find something missing or incorrect, please use the Contact Us form as soon as you can, so that we can arrange a replacement of the product for you. This should be no later than 14 days from the day after delivery.

In some instances, this may be correct the orders have been shipped in separate parts.  Please contact us to investigate and confirm if you have any concerns.

Online Purchases
An unwanted product can be returned for a full refund within 28 days of delivery provided it is still in its original, unopened packaging with the receipt. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online or over the phone. The full refund includes the delivery cost, but you are responsible for the returns cost.

Please be aware we are unable to accept online returns in stores.

Separate to the 28 day online returns policy, and in accordance with your statutory rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be returned in ‘as new’ condition and in their original packaging.

Only products purchased via this website may be returned using the online returns process.

We recommend that you request and ensure you receive proof of postage from your chosen carrier as we cannot issue refunds on goods we do not receive. If the reason for return is a change of mind, as stated previously you are responsible for the returns cost.

Store Purchases
We can only offer a refund or exchange for items purchased from MINISO in the UK. In addition to your legal rights, we will happily provide one of the following options;

1. Refund – if the item is with the original MINISO receipt is returned to any MINISO store in the UK within 14 days of purchase
2. Exchange – if the item is with the original MINISO receipt is returned to any MINISO store in the UK within 28 days of purchase

Items returned without a valid MINISO UK receipt will be exchanged at the current selling price. The item must not be used and is in the original condition as purchased, including all packaging intact with original tags and labels attached.

If you wish to cancel or change an order, this can usually be arranged as long as the order hasn't yet been dispatched. Providing you haven't received your dispatch email then please use the Contact Us page to inform one of our colleagues that you would like to cancel or change the order. If the order has been dispatched, you will need to wait for receipt of delivery and follow the standard returns process.

If you wish to amend an order, this can usually be arranged as long as the order hasn't yet been dispatched. Providing you haven't received your dispatch email then please use the Contact Us page to inform one of our colleagues that you would like to cancel or change the order.

If the order has been dispatched, you will need to wait for receipt of delivery and follow the standard returns process.

Available payment types;

• Visa
• Mastercard
• Delta
• Maestro
• Electron cards
• American Express
• PayPal
• Klarna
• Apple Pay
• WeChat Pay
• Diners Club International
• Discover
• UnionPay

If you don’t receive all of your products, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the Customer Care email; support@minisoshop.co.uk

If you have been overcharged, please contact us as soon as you can for this to be investigated and resolved.  This should be no later than 14 days from the day after delivery.

Please use the Contact Us form to notify us as soon as you can.